Returns & Exchanges
If you purchased directly from ZUMI, refunds and exchanges are available within 30 days of the purchase date.
A full refund will be given for items purchased on zumidog.com and returned within 30 days of purchase. Shipping fees will not be refunded. Proof of purchase is requested. To be accepted as a return, the item(s) must be in resellable condition, meaning original condition.
When returning an item purchased from www.zumidog.com, please include a Return/Exchange Form OR a Return Authorization Number. To get an RA#, please fill out the online Return/Exchange Form. If you need assistance, please email us at firstname.lastname@example.org.
Remember to ensure that the item you are returning is repackaged with all elements. Please address your return to:
- Attn: Returns
- RA# [list your RA# if you are not including the Return/Exchange form]
- 9030 W Sahara Ave #354
Las Vegas, NV 89117
We recommend that you ship your items with a carrier that provides tracking and insurance. ZUMI cannot be held accountable for items lost or mishandled during shipping.
Refunds for returned items will not be processed until the item has been received by ZUMI. Please allow 5 – 7 business days to be refunded the original purchase price via your original form of payment. Please note that shipping fees are non-refundable.
Be advised that additional delays may occur once we submit a refund to your bank or credit card company due to their processes and policies. If you have any questions, please contact your payment provider to find out more about their time-frames and policies.
Exchanges are handled as two separate transactions. For items you want to exchange, please follow the instructions above. Then place a new order for the item(s) you would like instead on www.zumidog.com. Please note that the new orders will incur shipping charges as shipping fees are not covered in exchanges.
Purchases From Retailers
If you have purchased a ZUMI product at a retail store or an online e-commerce retailer, all refunds and exchanges must be obtained through the original place of purchase. Proof of purchase is requested during the return/exchange process.